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Booking details and FAQs


Best price guarantee

In the unlikely event that you find a cheaper like for like pre-paid rental price offered by any other independent UK car rental operator before or after booking but prior to departure, will try and match that price. Please note that rental location (on or off airport) can affect the price, and Best Price Guarantee will not apply where holiday autos' price including an on airport pick-up is compared to a price with an off airport pick-up. We may need to verify the availability and conditions applicable to the lower rate to ensure that an accurate comparison is being made. Promotional offers do not apply.

Period of car hire rental - Rental days are based on 24 hour units.
If you wish to extend the rental period after collection of the car or if you return the car late, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.


Flight information
For airport pick ups, it is essential that the rental company is given the correct flight number and arrival time, before departure. If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure. If the information is not provided in time, holiday autos will do its best to ensure the car is available, but no responsibility can be accepted or compensation allowed for a failed rental due to the customer providing the information late.


Drivers age
If you are under 25 years old or over 65 years old, age restrictions may apply in certain destinations, and in some cases there is a young drivers charge payable - please check the terms in the quotation process


Special requests
Child seats: these are mandatory in most countries and must be requested at the time of booking. If requested and confirmed they will be guaranteed. Roof racks, ski racks and snow chains: these are only available in some locations and should be specially requested at the time of booking. Where they can be provided, there is a charge for them which is indicated int he booking system. However, no guarantee can be made regarding their availability.

Amendments
If you wish to amend your booking you must notify us as soon as possible and we will do our best to make the change.


Driving licence

Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving licence). In some destinations, drivers must have held a licence for a minimum of 2 years. It is the driver's responsibility to ensure that he/she has the appropriate driving licence. If you have any endorsements on your driver's licence, pleaseadvise our reservations agent on 0870 400 0099, as your booking may not be accepted. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements. Please note that if you have a new photo ID driving licence you will need to take the paper counterpart with you. For more details contact the DVLA in Swansea on 0870 240 0009. Faxed or photocopied licences are not acceptable.

Rental documents
The rental voucher must be presented when picking up your rental car. We cannot be held responsible for rentals rejected if a voucher is not presented. You should retain your rental documents for a minimum of 28 days after returning home.


Additional drivers
Additional charges often apply locally for additional drivers. We cannot be held responsible for any increase in charges. Please check with our reservations department at the time of booking.


Provision of cars
Please note that our local supplier can refuse to provide a car to any customer who is, in their reasonable opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you.

Number of passengers
Rental cars are insured for a maximum number of passengers. In the interests of safety this number must not be exceeded and if exceeded the insurance will be invalidated. We cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage if adequate details were not supplied by you at the time of booking.


Driving restrictions
Restrictions are applicable when crossing country/state borders. If you plan to cross country/state borders, please call reservations to check whether this is permitted and what, if any, additional charges apply.


 
Car type/suitability
We are unable to guarantee a particular make or model of car. The car shown on your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost). If it becomes impossible to provide the car booked due to breakdown or an accident, a similar or upgraded car will be provided. If you are dissatisfied in any way with the standard of the car booked, you must advise our local supplier immediately and us in writing within 28 days of your return.


Mechanical difficulties/accidents
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental supplier within 24 hours. You must also complete an accident report form by the end of the rental period. Local police should also be notified immediately in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained. Authority to repair or replace a vehicle must be given by our local car rental supplier whose name and contact details are shown on your voucher and rental agreement. You should retain copies of all rental documentation in the event an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation. A checkout form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding insurance excess charges.


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